Almost every dispute you could have with Uber must go to private individual arbitration, including injury and death claims, claims that predate your agreement, and claims brought by your guests, spouse, heirs or estate. Class, collective and mass actions are all waived, an arbitrator rather than a court decides whether the arbitration clause is even valid, and mass filings are batched into groups of 100 that can stall individual relief. An offer of judgment rule can also leave you paying Uber's costs if you turn down an offer and then do worse. Real protections do exist, namely arbitration in your home county, a small claims carve-out, a sexual assault and harassment carve-out, and a low-income fee waiver, but they do not offset the rest, and there is no general opt-out from arbitration.
Uber can rewrite these terms at any time, with the new version taking effect the moment it is posted and with no obligation to tell you. Your continued use is deemed agreement, and the notice section confirms that posting alone is sufficient notice of changes. The most serious part is that the arbitration agreement is stated to reach claims that arose or were asserted before the current version took effect, which means a change to the dispute rules can capture a dispute you already had.
Uber reserves the right to end your access immediately, for any reason, with no notice, no stated explanation and no appeal route anywhere in the document. It then disclaims any liability for the loss of access that follows. The registration rules themselves are reasonable and clearly stated, and there are sensible fraud and inactivity grounds for deactivation, but the unlimited discretion clause dominates this category.
The indemnity is triggered by your mere use of the service, with no wrongdoing required, and it covers any and all claims plus attorney fees with no cap and no reasonableness limit. Worse, one trigger makes you cover claims arising from Uber's own use of your content, which shifts liability for Uber's conduct onto you. It runs to a long list of protected parties and sits directly alongside a liability section in which Uber disclaims almost everything, so the risk allocation is entirely one-directional.
There are no subscription or auto-renewal terms in this document, so the score reflects the pay-per-trip charging rules, and those are heavily tilted toward Uber. Charges are final and non-refundable by default, you accept liability for charges regardless of whether you knew about them, damage and cleaning fees are set at Uber's sole discretion, and any billing complaint must be raised within 30 days or your right to dispute it is waived. Uber may also charge any card saved in your wallet and may auto-update stored card details.
The Privacy Notice itself is not part of this text, but the privacy commitments this document does make run consistently against the consumer. You consent by conduct to in-vehicle audio and video recording, to the monitoring and recording of calls and in-app chats, and to your wireless carrier handing account and device information to Uber for the whole life of the relationship. There are no security commitments, no retention limits and no deletion rights stated here, and data sharing with whoever pays for your ride is made a condition of using that feature.
This clause goes further than a normal damages disclaimer. Uber expressly attempts to exclude liability for personal injury and death regardless of its own negligence, including sole and active negligence, in a service whose entire purpose is moving people in vehicles. It puts the entire risk of using the platform on you, disclaims all warranties, and makes you release Uber from all known and unknown losses in any dispute with a driver or merchant. A savings clause preserving non-waivable consumer rights is the only meaningful counterweight, and no monetary cap or minimum remedy is preserved.
The rules that actually govern what Uber may do with content you post are pushed into a separate User Generated Content Terms document that is incorporated by reference but not reproduced here, so the license you grant cannot be judged from this text. What the document does contain is a restrictive one-way arrangement: Uber owns the platform, you get a revocable non-transferable license, and audio and video recorded inside autonomous vehicles is declared Uber property with your consent implied by riding. The score is held near the middle because the central user content term is missing.
Uber puts a genuinely conspicuous all-caps warning about arbitration and the jury trial waiver at the very top, and the age rules are clear and specific. Against that, you are bound simply by accessing or using the service rather than by any deliberate click, at least eight separate policies are folded in by reference and are not shown to you here, and the terms are pushed onto guest riders who never saw them. The scope is properly limited to the United States and its territories, which is a plus.