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Company Scores

Terms & Conditions, Scored

Expert-reviewed analyses of the agreements behind the services you use every day. Every score is backed by clause-level evidence from the document itself.

123
companies analyzed
54
Average score

https://www.ebay.com/help/policies/member-behaviour-policies/user- ?id=4259

15
Critical RiskTerms of Service

The provided document only contains a URL link to eBay's User Agreement, without any actual terms. This lack of transparency prevents users from reviewing critical provisions related to privacy, payments, liability, and dispute resolution, posing significant access and legal recourse harms. Users should seek the full terms directly from eBay before proceeding.

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Ada Health

26
High RiskPrivacy Policy

Indefinite data retention and unrestricted third-party sales of sensitive health information expose users to severe privacy risks. While the policy nominally acknowledges GDPR and CCPA deletion rights, it imposes a 90-day response window and allows refusal of requests deemed excessive. Users should avoid submitting sensitive medical information and immediately exercise deletion rights upon account closure.

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Perplexity

28
High RiskTerms of Service

The Terms & Conditions exhibit critical gaps in acceptance, user accounts, intellectual property, data privacy, liability, indemnification, term modifications, and dispute resolution, presenting significant risks to users. The payment section is the only area with moderate risk, offering clear free‑trial cancellation but allowing unilateral price changes without notice. Users should review the linked privacy policy, monitor pricing closely, limit use to non‑critical activities, and consider alternative services with more transparent and protective terms.

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Stability AI

32
High RiskTerms of Service

Stability AI’s Terms of Service present significant consumer risks, particularly regarding dispute resolution, liability limitations, and account termination. While the document provides reasonable modification notice periods and preserves small claims court access, it relies on browsewrap acceptance, imposes mandatory individual arbitration with a class-action waiver, and caps liability at a trivial $100 amount including for negligence. Several core consumer-protection categories are entirely absent, reflecting the document’s narrow scope as a corporate website agreement rather than a product or service contract.

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Square

33
High RiskTerms of Service

Square's General Terms are written clearly and even include helpful plain-language annotations, but the substance leans heavily in Square's favor. Square can suspend or close your account at any time for any reason, hold your funds indefinitely in some cases, and delete your data after termination without owing you anything. If something goes wrong, Square's total liability is capped at three months of fees or 500 dollars, it disclaims responsibility even for hacking of your account, and you must cover Square's legal costs for a long list of situations. Disputes go to individual arbitration with a class action ban, the terms declare that you are not a consumer for fee purposes, and you only get one year to bring a claim, though you can opt out of arbitration within 30 days of signing up. For a service that handles your money, you should read the Payment Terms too, opt out of arbitration if you want to keep your court rights, and keep independent backups of your business data.

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Nextdoor

34
High RiskTerms of Service

Nextdoor's US Member Agreement is a broad, company friendly contract that leans heavily in Nextdoor's favor on several important points. You can lose your account at any time for any reason with no notice, no appeal, and no data export, and any content you post is licensed to Nextdoor forever, even after you leave, with your name and photo usable next to ads at no charge to you. If Nextdoor or another user harms you, the company's total liability is capped at a token amount, the greater of six months of what you paid, which is usually nothing since Nextdoor is free, or one hundred dollars, and you must cover Nextdoor's legal costs for almost anything connected to your use of the service. Disputes are pushed into individual arbitration with a class action and jury waiver by default, though Nextdoor does give you a genuine 30 day window to opt out and keeps small claims court available for amounts under 12,500 dollars. The agreement defers most of the substance on data collection and use to a separate Privacy Policy and Cookie Policy that were not part of this document, so that category could not be scored on its actual content.

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Robinhood

34
High RiskTerms of Service

This Robinhood Terms & Conditions document exhibits significant consumer-risk patterns across multiple categories, particularly regarding unilateral modification, overbroad indemnification, and immediate account termination without notice. While it preserves court access and defers to external privacy policies, the agreement heavily favors the company through browsewrap acceptance, sweeping liability exclusions, and restrictive venue clauses. Consumers should demand explicit clickwrap consent, fair dispute resolution, and balanced indemnification before engaging with the service.

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Instagram

35
High RiskPrivacy Policy

The policy enables pervasive cross-site tracking and third-party data sharing for advertising without detailing opt-out mechanisms or retention limits, while reserving the right to modify tracking practices unilaterally. It omits critical consumer protections like data deletion rights, liability caps, and dispute resolution pathways. Users should actively manage browser cookie settings, utilize platform ad controls, and review the main Terms of Service for comprehensive rights and remedies.

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TikTok

35
High RiskTerms of Service

TikTok's Rest-of-World terms are heavily tilted in the company's favor. When you post a video, you keep the copyright in name only: you hand TikTok a perpetual, irrevocable, fully transferable worldwide license to use, edit and redistribute your content royalty free, you waive your moral, privacy and publicity rights, and you get no share of any revenue TikTok makes from it. TikTok can disable your account at any time at its sole discretion with no stated appeal process, and any dispute must go to three-arbitrator arbitration in Singapore, which is practically out of reach for an ordinary user. Liability for most losses is capped at what you paid TikTok in the last 12 months, which is usually nothing. On the positive side, the terms preserve your statutory consumer rights and do not exclude liability for death or personal injury caused by TikTok's negligence or for fraud.

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Truth Social

35
High RiskTerms of Service

Truth Social's Terms of Service impose severe one-sided burdens on users. The agreement mandates binding arbitration with class waiver, allows account termination without notice or cause, licenses user content broadly without compensation, and caps company liability at $0.01 while imposing unlimited indemnity on users. Modification rights are unrestricted with minimal notice. For a social platform where user-generated content is core to the business, these terms significantly favor the company.

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Apple

36
High RiskTerms of Service

This Apple website terms document exhibits several high-risk provisions for consumers, particularly regarding unilateral contract modifications, broad indemnification obligations, and aggressive limitation of liability clauses. While it appropriately defers certain privacy and payment details to separate policies, the core agreement relies on browsewrap acceptance, grants Apple sweeping rights to alter terms and terminate accounts without notice, and imposes a restrictive one-year statute of limitations with distant California venue. Consumers would benefit significantly from explicit clickwrap consent, clearer data and billing safeguards, and balanced dispute resolution mechanisms.

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ElevenLabs

36
High RiskTerms of Service

The agreement heavily favors the company through broad perpetual licensing of user content, mandatory individual arbitration with class and jury waivers, and a trivial $100 liability cap. While it offers online cancellation and an opt-out for AI training, consumers face significant risks regarding unilateral termination, immediate contract modifications, and uncapped indemnification obligations.

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Avis

37
High RiskTerms of Service

Avis's website terms bind you the moment you use the site, and by continuing to browse you also accept binding individual arbitration, a jury trial waiver, and a class action ban. Avis can suspend or cancel your account at any time for any reason without notice, and it can change these terms or shut down the site whenever it wants. The liability section is one of the harsher ones you will see, it pushes the entire risk of using the site onto you, excludes even personal injury and emotional distress damages, and caps everything else at 100 dollars. On the plus side, small claims court stays open, personal injury and vehicle damage claims are exempt from arbitration, and arbitration happens in your home county. The privacy section is short but notable, using the site counts as consent to session recording tools that capture what you type and where you move your mouse.

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Rumble

37
High RiskTerms of Service

Rumble's Terms of Service heavily favor the platform, with aggressive content licensing that locks creators into perpetual exclusive worldwide distribution rights for 50-year terms, automatic account termination without notice or cause, blanket liability disclaimers, one-way indemnification, and automatic subscription renewals. While the platform offers transparent channel options for creators, the core terms severely restrict user control over content and dispute resolution.

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Lyft

38
High RiskTerms of Service

Lyft's Terms of Service put most of the legal risk of using the platform on you. The agreement forces almost every dispute into individual arbitration, bans class actions, and makes you promise to cover Lyft's legal costs even when Lyft itself was negligent. All charges are non-refundable, Lyft can bill damage or abuse fees of up to $250 at its own discretion, and Lyft declares it has no liability for the actual rides you take because it says it is not a transportation carrier. On the positive side, you can quit with 7 days notice, Lyft promises notice and a chance to fix problems before permanent deactivation, small claims court and sexual assault claims are exempt from arbitration, and arbitration hearings can happen in your county or by video.

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Midjourney

39
High RiskTerms of Service

Midjourney’s Terms impose significant consumer risks through unilateral modification clauses, mandatory individual arbitration with jury waivers, and broad intellectual property licenses that survive account termination. While users retain ownership of generated assets and enjoy straightforward cancellation rights, the agreement heavily favors the company with sole-discretion bans, uncapped indemnification triggers, and a restrictive one-year litigation window. Consumers should proceed with caution and consider negotiating or seeking alternatives with more balanced dispute resolution and data governance terms.

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Quora

39
High RiskTerms of Service

Quora lets users keep copyright in what they post but demands an extremely broad license to use it, including a perpetual and irrevocable right to reuse questions even after deletion. The company can suspend or delete your account for any reason with no notice or cure period, and it disclaims essentially all liability while capping any payout at what you paid it in the last year, which is zero for most users. You must indemnify Quora for claims arising from mere use of the platform, not just wrongdoing on your part. Disputes go to mandatory individual arbitration with a class action waiver, though Quora does offer a genuine 30 day opt out, a small claims exception and carve outs for IP and AUP disputes. Actual privacy and billing protections live in separate documents this Terms of Service does not spell out, so this analysis cannot verify them.

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Roblox

39
High RiskTerms of Service

Roblox's Terms of Use are written for a platform used heavily by children, but the legal terms are strongly one-sided in Roblox's favor. Money you spend is effectively gone: Robux are non-refundable, they are only a revocable license rather than something you own, and Roblox can revoke them without notice, payment, or liability. Anything you create or upload is licensed to Roblox forever on a perpetual, irrevocable, sublicensable basis, including for training machine learning models, with no payment to you, and content you make inside another person's Experience is also licensed to that creator forever. Roblox can suspend or terminate your account at its sole discretion and take your purchased items with it, with an appeal it only says it may offer. If you are in the United States you give up court and jury access and cannot join a class action, and Roblox can change these terms with notice only when the law requires it, treating your continued use as agreement.

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Shopify

39
High RiskTerms of Service

Shopify's terms are written for business users, not shoppers, and they lean heavily in Shopify's favor. Shopify can refuse or cancel your account for any reason at its sole discretion, without notice, and it does not provide refunds if that happens. You keep ownership of your content, but you grant Shopify a very broad worldwide license to use and modify it and you permanently waive your moral rights. Shopify disclaims liability for all damages, even direct losses and its own negligence, while you must cover Shopify's legal costs for a wide range of claims. On the positive side, there is no forced arbitration or class action waiver, and Shopify promises advance notice of harmful term changes and 30 days notice of fee changes, though most disputes must be brought in courts in Ontario, Singapore, or Ireland depending on where you are based.

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Snapchat

39
High RiskTerms of Service

Snapchat's Terms of Service presents significant consumer risks across multiple dimensions. The platform grants itself broad, perpetual rights to user content including public use without compensation, imposes mandatory arbitration with class-action waivers on US users, and retains unilateral termination power without meaningful notice. While age verification and moderation appeals exist, the terms heavily favor Snapchat through unlimited indemnification requirements, low liability caps, and unrestricted ability to modify agreements through continued-use acceptance.

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Vercel

40
High RiskTerms of Service

Vercel's terms are written for a developer hosting service and lean heavily in the company's favor. If you use the free Hobby plan, Vercel can train AI models on your content and share it with third parties, and it can delete your projects at any time without notice. Vercel's own financial responsibility is capped at one hundred dollars or six months of fees, while your obligations to Vercel are not capped. Terms can change with immediate effect, and disputes go to binding arbitration with a class action waiver, though you get a real 30 day window to opt out of arbitration and you keep small claims court access.

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BetterHelp

41
High RiskTerms of Service

BetterHelp's terms are unusually harsh for a service that handles mental health care. You release the company from essentially all claims arising from your therapist's advice, and its total liability is capped at whatever you paid in the previous 12 months. Disputes go to individual arbitration with a class action waiver that also reaches your spouse and heirs, although you can opt out by email within 30 days of first using the platform and small claims court stays open. The subscription auto renews, unused sessions expire at the end of each billing cycle, and there is no refund policy beyond the 14 day cooling off period some countries legally require. The company can rewrite these terms, and the privacy policy with them, simply by posting a new version, and your continued use counts as your agreement.

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Nintendo

41
High RiskTerms of Service

This Nintendo Terms of Use document presents a mixed risk profile for consumers, combining standard e-commerce protections with several aggressive corporate clauses. While it preserves certain statutory rights and offers a 30-day opt-out for arbitration, it relies on passive acceptance methods, grants the company broad perpetual licenses over user content, and allows unilateral termination and contract modifications without adequate notice or remedies. Consumers should be particularly cautious regarding account suspension risks, expansive indemnification obligations, and the mandatory individual arbitration framework.

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Walmart

41
High RiskTerms of Service

This supplemental agreement heavily favors the merchant, featuring broad liability waivers for imported goods, unilateral modification rights, and explicit incorporation of mandatory arbitration. While its narrow scope limits exposure to international shipping logistics, it lacks essential consumer safeguards regarding account management, data controls, and dispute resolution transparency.

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Calm

42
High RiskTerms of Service

The Calm Terms of Service present a mixed but generally consumer-unfriendly risk profile, characterized by broad unilateral modification rights, mandatory individual arbitration with class action waivers, and aggressive indemnification and liability limitation clauses. While the document provides basic subscription management tools and acknowledges certain jurisdictional protections, it heavily favors the company through browsewrap acceptance, vague data privacy deferrals, and disproportionate termination powers.

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Facebook

42
High RiskPrivacy Policy

Explicit authorization to harvest granular behavioral data, device signals, and user-generated content fuels third-party AI training without opt-out or deletion pathways. Core contractual protections including liability limits, indemnification, dispute resolution, and payment safeguards remain entirely absent. Users should immediately audit privacy dashboards to restrict data sharing and locate the complete Terms of Service to verify account termination and liability clauses before continued engagement.

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Shein

42
High RiskTerms of Service

SHEIN's US terms are heavily tilted toward the company. If something goes wrong that is not a product defect, SHEIN caps what it will ever owe you at 100 dollars, and it disclaims all warranties on the clothes it sells you. You are pushed into individual arbitration for every dispute, including ones that started before you accepted these terms, though you do get a real 30 day opt out by email and you keep small claims court. SHEIN can close your account at any time with or without cause and without notice, and the store credit, coupons and points sitting in your Wallet can disappear with it. Anything you post, including review photos and videos, gets licensed to SHEIN forever on terms that let it sell or lease your content, and you promise to cover SHEIN's losses from using it.

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Cohere

43
High RiskTerms of Service

This agreement presents significant consumer risks across multiple categories, particularly regarding account termination, data licensing, liability caps, and dispute resolution. While it avoids mandatory arbitration, its broad unilateral modification rights, exclusive foreign venue, and extensive third-party data sharing provisions heavily favor the company. Consumers should seek clearer safeguards for data control, fair cancellation/refund processes, and localized legal recourse.

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Oracle

43
High RiskTerms of Service

This Terms of Use document presents significant consumer risks across multiple categories, particularly regarding unilateral modification rights, broad intellectual property licenses over user content, and account termination without notice or appeal. While it preserves court access and includes standard statutory carve-outs for liability, the overall framework heavily favors the company with minimal transparency, procedural safeguards, or data privacy commitments.

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Venmo

43
High RiskTerms of Service

This Venmo Approved Business Account Addendum is a narrow, specialized agreement focused on business account authorization, identity verification, and transaction controls. While it explicitly defines its scope and acceptance mechanism, it heavily shifts financial and fraud risk to the user, permits unilateral holds and limit changes, and omits standard consumer safeguards like termination notices, liability caps, and dispute resolution. Overall, it offers moderate protection for scope but significant gaps in accountability and procedural fairness.

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Xbox

43
High RiskTerms of Service

This document functions primarily as a community code of conduct rather than a comprehensive terms of service agreement. While it outlines clear behavioral standards and provides an appeal process for enforcement actions, it critically lacks substantive provisions on data privacy, payment terms, liability limitations, and dispute resolution, deferring most of these to the separate Microsoft Services Agreement.

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Replit

44
High RiskTerms of Service

Replit’s Terms of Service present a mixed risk profile for consumers, balancing standard platform protections with several highly unfavorable clauses. While the agreement preserves court access and outlines basic privacy compliance, it grants the company broad unilateral modification rights, imposes sweeping indemnification obligations, and allows termination without notice or refunds. Consumers should carefully review account management and liability provisions before engaging with the platform.

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DigitalOcean

45
High RiskTerms of Service

DigitalOcean opens with a genuinely readable plain-language FAQ that tells you upfront that you are agreeing to arbitration, and it treats the files and code you host well: you keep ownership, and DigitalOcean may only use that content to run the service for you. The problem is what happens when things go wrong. DigitalOcean can terminate your account at any time, in its sole discretion, with or without notice, and that termination may immediately destroy your data with no refund of anything you paid. Its liability for any failure, including losing your data, is capped at what you paid for that one service in the single month before the problem, while you promise to defend and pay for DigitalOcean's legal costs arising from your mere use of the service, with no cap. Disputes go to individual arbitration in Denver with no opt-out window, no class actions and no jury, though small claims court stays open to you.

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Nestle (USA)

45
High RiskTerms of Service

Nestle's Terms & Conditions establish clear service scope and age requirements but contain significant protections for the company that favor it heavily over consumers. A mandatory arbitration clause with class-action waiver, combined with uncapped indemnification and perpetual user-content licenses, shifts most legal and financial risk to users. Liability is capped at amounts paid, and the dispute process includes a 60-day informal resolution gate followed by staged arbitration that could delay claims.

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Twitter/X

45
High RiskTerms of Service

Twitter/X imposes extreme restrictions on user rights through comprehensive liability disclaimers ($100 cap), sweeping content-licensing grants without compensation (including AI training), class-action waivers, and exclusive venue clauses. While the platform does not require mandatory arbitration, the combination of a $100 liability cap, unrestricted content license to X and third parties, and class-action waiver leaves users with minimal practical recourse. The account termination provisions are broad and vague. The 13+ age requirement and basic acceptance framework are reasonable, but the overall risk posture is heavily skewed toward the company.

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Zoom

45
High RiskTerms of Service

Zoom's Terms of Service are written mainly for business subscribers, and they lean heavily in Zoom's favor. You keep ownership of your meetings, recordings, and files, and Zoom promises not to use your calls or chats to train AI, which is a real positive. The trouble spots are money and accountability. Subscriptions renew automatically, payments are non-refundable, Zoom can charge backup cards, and Zoom's total liability is capped at what you paid in the last 12 months, which can mean zero for free users. You also agree to binding arbitration, give up class actions, and must bring any claim within one year, though you can opt out of arbitration by email within 30 days of creating your account.

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Instacart

46
High RiskTerms of Service

Instacart's terms are unusually readable, and the sign-up, fee and Instacart+ membership rules are laid out clearly with a real online cancel link and an honest heads-up about auto-renewal. The trade-off sits in the risk sections. Instacart caps its total liability at the greater of $100 or what you paid it in the last 12 months, excludes damages for bodily injury and death, and asks you to release it from claims involving the shoppers and retailers who actually handle your order. You also promise to cover Instacart's legal costs for almost anything connected to your account, including disputes you have with a retailer that Instacart did not cause. Disputes go to individual arbitration with no class action and no jury, reaching even claims that arose before you signed up, though you get 30 days to opt out by email and small claims court stays open. Instacart can suspend or close your account at any time, without notice, for any reason or no reason.

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Perplexity AI

46
High RiskTerms of Service

This Terms of Service document contains several provisions that significantly limit consumer rights, particularly regarding unilateral price changes, broad liability exclusions, and mandatory individual arbitration with a class action waiver. While users retain ownership of their content and online cancellation is available, the lack of cure periods for account termination, vague modification notices, and uncapped indemnification create substantial legal and financial risks.

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Strava

46
High RiskTerms of Service

Strava's terms are written in fairly plain language, but they push most of the risk onto you. You keep ownership of your posts, yet you hand Strava a worldwide, sub-licensable, royalty-free license that lets it use your name, profile photo, and activity data in advertising without paying you, and the license over your public routes, segments, and clubs never expires. Strava caps its own liability at fifty dollars or one year of fees, disclaims responsibility for injuries and for the disclosure of your data, and asks you to indemnify it just for using the service. Disputes go to individual arbitration with a class-action waiver, a one-year deadline, a mass-claim batching scheme, and a prevailing-party attorney fee clause, though there is a real 30-day opt-out, a small claims exception, and a full carve-out for EU users. Your content is public by default unless you are under 18, which matters a lot for a service that records where you run and ride.

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Talkspace

46
High RiskTerms of Service

Talkspace's terms are a paid mental health service wrapped in unusually one-sided legal protection. If something goes wrong, the most Talkspace will ever owe you is whatever you paid in the last 12 months or $100, whichever is greater, and it disclaims any promise about the reliability, security or quality of the service you are trusting with your therapy. You promise to defend and pay for claims connected to your use of the service, with no matching promise back to you and no exception for Talkspace's own mistakes. US users are pushed into individual JAMS arbitration with a class action and jury trial waiver, softened by a small claims carve-out, hearings in your own state and a 30-day opt-out, though Talkspace can cut off your service if you use that opt-out. The billing section is the weakest part: prices live on an external fee schedule Talkspace can change at will, there is no cancellation or auto-renewal detail here, and refunds are entirely at Talkspace's discretion.

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Uber

46
High RiskTerms of Service

These are Uber's terms for riders in Japan, and they are a mixed bag. You are considered bound the moment you use the app, Uber can refuse or cut off your service at any time without giving a reason or advance notice, and you promise to cover Uber's legal costs for a very broad range of claims. Uber caps what it will pay you for its own mistakes at 2,000 US dollars (only 500 euros under the rideshare section) and takes no responsibility for what drivers actually do. On the positive side, disputes go to a regular Japanese court rather than forced private arbitration, and the caps do not apply when Uber acts willfully or with gross negligence. Read the payment section closely, because Uber can change fees at any time and it is your job to check the latest prices.

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Substack

47
High RiskTerms of Service

Substack's Terms of Use establish a publishing platform where creators retain content ownership but grant Substack broad perpetual license rights. The platform reserves significant unilateral power over account termination, content removal, and terms modification. Mandatory arbitration in California with class-action waiver limits consumer recourse, while the liability cap is modest and indemnification obligations are one-sided and uncapped. Payment and subscription terms lack consumer protections like refund policies or explicit auto-renewal disclosures.

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WhatsApp

47
High RiskTerms of Service

WhatsApp’s Terms of Service present a mixed risk profile for consumers, balancing standard operational clauses with several aggressive provisions that limit accountability and restrict legal recourse. While the company retains user ownership of content and provides a basic opt-out for arbitration, broad unilateral modification rights, sole-discretion account termination, and mandatory arbitration with class-action waivers significantly tilt the contract toward corporate protection. Consumers should carefully review the dispute resolution and liability sections, as they substantially curtail traditional legal remedies.

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Afterpay

48
High RiskTerms of Service

Afterpay's US Terms of Service is the general account agreement for its buy now pay later service, and it is written heavily in Afterpay's favour. If something goes wrong, Afterpay caps what it will ever pay you at the greater of your affected order or 500 dollars, and it tries to exclude liability for personal injury and for its own service failures. You in turn promise to cover Afterpay's legal costs for anything arising from your use of the service, even where you did nothing wrong. Disputes go to arbitration in San Francisco with no class actions, though you do get a real 30 day opt-out, a small claims carve-out in your own county, and advance email notice of material changes. Importantly, the actual payment schedule, fees and late charges are not in this document at all, so you must read the separate transaction agreement before you buy.

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Patreon

48
High RiskTerms of Service

Patreon’s Terms of Use present a mixed consumer-protection profile, balancing reasonably clear subscription cancellation paths and court-based dispute resolution against overly broad intellectual property licenses, unilateral termination rights, and aggressive indemnification clauses. While the platform avoids mandatory arbitration and provides regional legal carve-outs, several liability caps and modification mechanisms significantly tilt contractual power toward the company. Consumers should exercise caution regarding account termination risks, broad IP licensing, and the strict no-refund policy before engaging with paid creator subscriptions.

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PlushCare

48
High RiskTerms of Service

PlushCare is now part of Transcarent, and these terms cover the whole Transcarent family of health services, not just PlushCare. The single biggest issue is the dispute section: you agree to binding individual arbitration for everything, including medical malpractice claims, and that agreement is written to bind your spouse, children, parents, heirs, and anyone bringing a wrongful death claim about your care. You can escape it, but only by mailing a physical opt-out letter to Denver within 30 days of accepting the terms, since email alone does not count. Transcarent also caps its total liability at whatever you paid in the last 12 months or $100, whichever is greater, disclaims all warranties, and can close your account at any time for any reason or no reason. On the money side, all fees are non-refundable, membership cancellation runs through an email address rather than a button in the app, and any information you send that is not protected health data becomes Transcarent's property. The better parts are real: your protected health information is carved out and handled under HIPAA, disputes are judged under the version of the terms in force when the dispute arose, small claims court stays open, and you get notice and a chance to cancel before any membership fee increase.

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Runway

48
High RiskTerms of Service

Runway’s Terms of Use present a mixed risk profile, featuring explicit clickwrap acceptance and standard liability carve-outs, but heavily favoring the company through broad perpetual IP licenses, unilateral modification rights, and mandatory individual arbitration with class waivers. Consumers should exercise caution regarding immediate account termination without cure periods, overly broad indemnification triggers, and extensive AI training data rights granted upon content upload.

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Booking.com

49
High RiskTerms of Service

Booking.com's terms are written in unusually plain language, but they contain one major catch: by booking you agree to resolve almost any dispute through private, binding arbitration in New York, and you give up your right to a jury trial and to join a class action, unless you opt out in writing within 30 days. Booking.com can cancel your bookings and block your account whenever it believes there is a good reason, without a refund. Any photo or review you upload can be used by the company for commercial purposes anywhere, forever. The company's liability is capped at the cost of your booking, and most refund and cancellation rights depend on each hotel's or provider's own policy, not on Booking.com. The arbitration rules themselves can be changed by posting an update, and continuing to use the site counts as accepting the change.

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PayPal

49
High RiskTerms of Service

PayPal's user agreement is clearer than most, but it gives the company sweeping power over your money and your account. PayPal can suspend or close your account for any reason, hold your funds for up to 180 days, and refuse to explain the risk criteria behind those decisions. You waive your right to a jury trial and to class actions, and disputes go to binding arbitration, though you can opt out by mail within 30 days and PayPal covers arbitration fees for smaller claims. PayPal keeps the interest earned on your balance, applies its own markup on currency conversions, and disclaims almost all liability, including for negligence, while you must cover PayPal's legal costs if your use of the service causes a claim. On the plus side, you get strong federal error resolution rights for unauthorized transactions and advance notice before most unfavorable rule changes.

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Spotify

49
High RiskTerms of Service

Spotify's US Terms of Use are readable and well organized, and the billing side is fair: you can cancel online at any time, price changes are announced in advance, and you can reject a price rise by unsubscribing. The problems are concentrated in what happens when something goes wrong. You give up the right to sue in court or join a class action, you must first spend 60 days in an informal resolution process, and any claim you have expires after one year. If Spotify does cause you a loss, its total liability is capped at whatever you paid in the last 12 months or 30 dollars, whichever is greater, while you promise to cover Spotify's costs for almost anything connected to your activity on the service. Anything you post carries an irrevocable, worldwide, sublicensable license to Spotify along with a waiver of your right to be credited as the author.

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Twitch

49
High RiskTerms of Service

This Terms of Service document exhibits a mixed risk profile typical of large streaming platforms, with notably aggressive clauses regarding account termination, user-generated content licensing, and indemnification that significantly disadvantage consumers. Conversely, it demonstrates stronger consumer protections in limitation of liability carve-outs, dispute resolution venue options for EU residents, and the absence of mandatory arbitration. Overall, structural imbalances favor the company, particularly around unilateral modification rights and broad IP licenses.

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Apple Media Services

50
High RiskTerms of Service

This gift card and balance agreement contains several high-risk provisions, particularly regarding unilateral term modifications, broad indemnification covering company investigations, and discretionary account termination without notice. While it offers reasonable limitations on liability and opt-in auto-reload controls, consumers face significant friction through distant exclusive venues, implicit contract acceptance, and strict no-refund policies.

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Automattic (WordPress)

50
High RiskTerms of Service

This SaaS Terms of Use employs explicit clickwrap acceptance and clearly delineates intellectual property ownership, offering moderate baseline protections. However, it contains critically unfavorable clauses regarding unlimited one-sided indemnification, a complete exclusion of data loss liability, and mandatory foreign arbitration, while lacking robust consumer safeguards for account termination, data export, and dispute resolution.

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Databricks

50
High RiskTerms of Service

Databricks' Website Terms of Use has significant asymmetries favoring the company. Account termination can occur without notice or explanation, user submissions are licensed perpetually without compensation or attribution, and a one-way indemnity obligation is triggered by mere use of the service. The immediate-effect modification clause creates additional risk. However, dispute resolution is court-based (not arbitration), and there is no class action waiver. The $100 liability cap on a website with user-submitted content is extremely low.

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Amazon Web Services

51
Medium RiskTerms of Service

The AWS Service Terms are a 294,000 character catalog of extra rules for more than 100 individual AWS services, layered on top of the separate AWS Customer Agreement. You keep ownership of your content and AWS makes some genuinely strong commitments, including a promise not to use your data to compete with you and an uncapped legal defense if AI output from certain services infringes someone's copyright. The biggest money risk is payment terms: reserved capacity and savings plans are noncancellable and nonrefundable, you stay on the hook for the full term even if you quit AWS, and fees keep accruing even when messages or emails fail to deliver for reasons outside AWS's control. Many AI powered services use your data to improve AWS technology by default unless you actively opt out, and AWS can change service features, prices, and incorporated policies at any time. Expect to sign away liability and indemnify AWS in several service specific situations, especially around emergency calling and facilities access.

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Cloudflare

51
Medium RiskTerms of Service

Cloudflare’s agreement provides a structured SaaS framework with clear auto-renewal notices and reciprocal IP indemnification, but heavily favors the provider through unilateral termination rights, broad user indemnification, and mandatory individual arbitration with class waivers. Consumers should carefully review the strict non-refundable billing policy and the lack of explicit carve-outs for gross negligence in liability limitations.

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Medium

51
Medium RiskTerms of Service

Medium's Terms of Service are relatively short and readable for a legal document, with clickwrap style consent and a clear statement that you keep ownership of what you post. Two areas stand out as consumer unfriendly, the company can suspend or terminate your account with or without notice, and changes to the Terms take effect immediately with continued use counting as acceptance rather than giving you advance warning. The liability cap is a token 50 dollars for non free users, which leaves little practical remedy even though the required carve outs for gross negligence and fraud are present. The arbitration clause is more balanced than most, it lets you opt out within 30 days, keeps small claims court available, and has Medium cover most arbitration fees, but it still waives your right to a class action and sets a strict one year deadline to bring any claim. Data Privacy and Payment terms are barely addressed in this specific document because Medium pushes those subjects into separate policies.

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Pinterest

52
Medium RiskTerms of Service

Pinterest's free social platform provides reasonably clear terms with plain-language summaries and strong protections for EU/UK/Swiss consumers. However, non-exempt users face mandatory pre-dispute arbitration with class-action waivers, extremely broad content licensing to Pinterest with monetization rights but no user compensation, a liability cap of only $100 (unlimited for EU/UK), and termination rights with undefined criteria. The stark difference in protection for regional consumers suggests Pinterest can offer fair terms but chooses not to globally.

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Stripe

52
Medium RiskTerms of Service

This is the contract you accept when you take payments through Stripe as a business or sole proprietor. It is professionally drafted and more balanced than most platform agreements in places: the liability cap and the intellectual property indemnity run both ways, Stripe gives you 30 days notice before raising fees, and Stripe cannot hide behind its own gross negligence, fraud or willful misconduct. The hard edges are on control and recourse. Stripe can suspend your account immediately whenever it reasonably believes there is risk, can close your account at any time for convenience in most countries, can rewrite this agreement by posting a new version that takes effect on posting, and can debit your bank account without separate notice. If you have a serious dispute, you are pushed into private individual arbitration with a class action waiver in the US, no small claims carve-out, no opt-out window, and a loser-pays rule that can leave you paying Stripe's legal fees. Users in the EEA, UK, Australia, New Zealand, Japan, Singapore and Hong Kong get the class waiver removed, and Brazilian users go to the courts of Sao Paulo instead of arbitration.

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Comdirect

53
Medium RiskTerms of Service

This is the short terms of use for the comdirect website, not the contract for your bank account. It says the site is only meant for private individuals living in Germany and that all market data and analysis content is for information only. The biggest concern is that comdirect repeatedly disclaims any responsibility for the accuracy or completeness of the information it shows you, with no exceptions stated. It also bans linking to its pages without written permission and reserves the right to remove community members at any time without a stated process. Privacy, payments, and dispute rules are barely addressed here, so you need to read comdirect's separate banking terms and privacy policy for those.

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Figma

53
Medium RiskTerms of Service

Figma's terms are strong on content ownership, you keep full rights to everything you create, and Figma may only use your content to run the service. The weak spots are the legal fine print. Figma can terminate your access at its sole discretion without notice, caps its liability at $100 or one year of fees, and makes you cover its legal costs for claims tied to your content. Disputes go to binding individual arbitration with a class action and jury trial waiver, though you can opt out of arbitration by writing to Figma within 30 days of accepting. Subscriptions auto-renew and fees are non-refundable, but you can cancel online from your account settings.

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Microsoft

53
Medium RiskTerms of Service

Microsoft’s Services Agreement presents a mixed consumer protection profile, balancing robust data export capabilities and clear account closure procedures against restrictive liability caps, mandatory individual arbitration for U.S. users, and broad promotional licensing rights over user content. While the company provides useful transparency features like change summaries and fee reimbursements for small disputes, several clauses heavily favor corporate interests and limit consumer remedies.

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Vimeo

53
Medium RiskTerms of Service

Vimeo's Terms of Service reflect a platform that strongly protects creator IP ownership but imposes restrictive dispute resolution, weak account termination protections, and problematic indemnification terms. Free and paid users face content deletion without compensation, one-way legal obligations, and forced arbitration for privacy disputes. While refund windows are reasonable and liability caps are standard, the combination of account risk and dispute barriers creates medium-to-high consumer risk.

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xAI (Grok)

53
Medium RiskTerms of Service

The xAI Terms of Service present a mixed compliance profile, offering some consumer protections like opt-out mechanisms for model training and European-specific safeguards, but relying heavily on broad licenses, unilateral modification rights, and restrictive dispute resolution clauses. Key risks include browsewrap acceptance, an overly broad indemnification trigger, a distant exclusive venue, and a short statute of limitations for non-EU users.

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BeReal

54
Medium RiskTerms of Service

BeReal's terms are moderately consumer-unfriendly for a platform targeting young people. While the service clarifies age requirements and offers graduated account enforcement, it grants extremely broad commercial licenses to globally shared content without compensation, imposes harsh liability limitations, and requires disputes to be litigated exclusively in Paris. Privacy practices are deferred entirely to a separate policy, limiting transparency in the main T&C. Payment terms lack detail on refunds and cancellation.

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Grafana Labs

54
Medium RiskTerms of Service

Grafana's Terms of Service present a mixed risk profile. While basic acceptance and scope are clear, and user-generated content ownership is protected, the agreement heavily favors the company in critical areas: accounts can be terminated without notice or explanation, liability is virtually eliminated for free services, indemnification is broad and one-way, and mandatory arbitration with a problematic non-severability clause restricts dispute resolution. Some consumer protections exist (small claims carve-out, arbitration fee responsibility), but they do not offset the structural imbalances.

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Headspace

54
Medium RiskTerms of Service

Headspace runs a mental health app and, through affiliated providers, real therapy and psychiatry services, so the stakes in these terms are higher than for an ordinary app. The billing terms are clear about auto-renewal and easy to cancel online, but there are no refunds at all once you have paid, and prices can change at Headspace's sole discretion. If you post comments, photos or feedback, Headspace takes a perpetual, irrevocable, worldwide license to use and sell that content commercially with no credit and no payment to you. Headspace caps its liability at the greater of what you paid in 12 months or 10,000 dollars, which is better than most apps, but it also tries to rule out any liability for death or bodily injury, which is aggressive for a mental health service. Disputes go to individual arbitration with a class action waiver, though there is a genuine 30 day opt-out, a small claims carve-out, and Headspace pays most arbitration fees.

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MDLive

54
Medium RiskTerms of Service

MDLive’s Terms of Use establish a clear scope for its telehealth intermediary platform and correctly avoid claiming ownership over user-generated content. However, the agreement contains several high-risk provisions, including unilateral account revocation, modification without notice, and an exclusive Delaware litigation venue that burdens consumers.

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GetYourGuide

55
Medium RiskTerms of Service

GetYourGuide's Terms & Conditions present mixed consumer protection across its global user base. Non-US residents benefit from court access and reasonable liability limitations, but all users face unilateral account termination without appeal, broad company rights over user content, and expansive indemnification triggered by minimal fault standards. US residents face the most severe restrictions with mandatory arbitration, class action waivers, and liability capped at $500 or the booking amount, whichever is greater. The platform clearly separates its role as a booking intermediary from supplier liability, but this does not eliminate consumer harm from GetYourGuide's own policies.

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Wise

55
Medium RiskTerms of Service

This document is a jurisdictional and feature-based directory linking to separate agreements rather than containing substantive contractual terms. Because the actual clauses governing acceptance, accounts, privacy, liability, and dispute resolution are absent from this index page, consumer protections cannot be evaluated without reviewing the linked Customer Agreements for your specific region.

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eBay

56
Medium RiskPrivacy Policy

This document is a comprehensive privacy policy heavily focused on biometric data collection, retention, and state-specific compliance (CPRA/CCPA, Illinois BIPA), but it functions solely as a privacy notice rather than a full Terms and Conditions agreement. While it provides robust consumer data rights and clear usage limitations for sensitive information, it relies on passive browsewrap consent for acceptance and modifications, lacks account management or dispute resolution provisions, and permits broad third-party sharing with lengthy retention periods.

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Canva

57
Medium RiskTerms of Service

Canva's Terms of Use are clearer than most, with plain-language summary boxes and a promise of advance notice before materially adverse changes. You keep ownership of your content, and you can control whether it is used to improve AI features through your privacy settings. The biggest problems sit in the legal fine print: you must resolve disputes through binding arbitration, you waive your right to a jury trial and class actions, and you agree to cover Canva's legal costs for claims tied to your content or any rule violation. Canva can also terminate your account and delete everything in it with immediate effect if it decides you broke the rules, with no appeal process described. Paid plans auto-renew and fees already paid are not refunded when you cancel, except where the law requires it.

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Epic Games

57
Medium RiskTerms of Service

This gift card terms document provides clear, narrow scope for prepaid balances and includes a reasonable liability cap that preserves non-waivable statutory rights. However, it heavily incorporates the main Epic TOS, which imposes mandatory individual arbitration and class action waivers for most users, while granting unilateral modification rights with limited notice guarantees. Several consumer protection categories are entirely absent from this specific document, relying instead on external policies or the broader agreement.

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Hugging Face

57
Medium RiskTerms of Service

The Terms of Service establish a functional framework for a machine learning platform with strong user IP ownership and reasonable liability carve-outs. However, consumer protections are weakened by implicit consent mechanisms, unilateral pricing and termination rights, strict non-refundable billing terms, and jurisdictional barriers that may hinder access to justice for non-New York users.

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Tumblr

57
Medium RiskTerms of Service

Tumblr's Terms of Service present a mixed consumer protection picture. Strengths include clear acceptance mechanisms with plain language, good age-verification practices, absence of mandatory arbitration and class-action waivers, and user retention of content ownership. Critical weaknesses include the right to terminate accounts 'for any reason or no reason' without notice or appeal, an unconscionable $100 liability cap for free users, a 1-year claims bar, perpetual user-content licensing to third parties, and exclusive venue in New York County. Overall, the service is tilted heavily in the company's favor, with severe limitations on consumer remedies.

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Boohoo

58
Medium RiskTerms of Service

Boohoo's terms are typical UK online retail terms with solid basics: you get a 14 day cooling off period, refunds within 14 days, English law with the right to sue in your home country, and no forced arbitration. The bigger risks sit in the fine print around returns and subscriptions. Boohoo can suspend or close your account at its discretion under its Fair Usage Policy and withhold refunds if it suspects misuse, a £1.99 charge is deducted from every return refund, and cancelling a Subscribe & Save subscription takes 30 days to kick in, which can mean one more billing you did not want. If you enter their prize draws, you hand over a perpetual, irrevocable, exclusive licence to your entry, waive your moral rights, and agree to indemnify Boohoo.

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LinkedIn

58
Medium RiskPrivacy Policy

This document serves as a policy update notice rather than a comprehensive legal agreement, leading to fragmented disclosures across consumer-protection categories. While it references recent clarifications on affiliate data sharing, secondary payments, and dispute resolution, it omits critical operational details regarding account termination, liability caps, indemnification, and explicit consent mechanisms.

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Reddit

58
Medium RiskTerms of Service

The agreement imposes broad one-sided indemnification for user content and allows unilateral account termination for any or no reason without appeal. While it wisely preserves statutory rights where local law prohibits exclusions and avoids mandatory arbitration, it caps financial liability at just $100 and enforces contract updates through passive continued use. Users should export their data, avoid posting unlicensed material, and monitor term revision dates to mitigate exposure.

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TeamViewer

58
Medium RiskEnd User Licence Agreement

TeamViewer's agreement is a business software licence, not a consumer contract, and it reads that way. The good news is that there is no forced arbitration and no class action waiver, and you get a genuinely strong right to reject changes: TeamViewer must give you 28 days notice of any amendment, and if you object within 15 days your old terms simply stay in place. The bad news is the money side. Subscriptions run for 12 months, renew automatically, cannot be cancelled mid-term at all, and you must give notice 28 days before the term ends or you are locked in for another year. If you are in North or South America you also face a harsher deal: liability is capped at the lower of six months of fees or 12,500 euros, and you promise to pay TeamViewer's legal bills for third-party claims arising from your use of the software, with TeamViewer picking the lawyers and settling the case at your expense. Free Version users get personalised advertising and tracking cookies as a mandatory part of the product, and when any account ends you lose access to your stored data immediately unless you exported it first.

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Discord

59
Medium RiskTerms of Service

Discord's Terms of Service establish clear ground rules for a social platform with voice, video, and text features. The terms are generally transparent about age requirements, content rights, and service scope. However, users face significant limitations: mandatory arbitration with class-action waivers for US/Canada residents, unilateral account termination without notice, broad indemnification obligations without caps, and liability limited to $100. While Discord respects user content ownership, enforcement and recourse options are heavily constrained in favor of the company.

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Facebook/Meta

59
Medium RiskTerms of Service

Facebook's Terms of Service are clearer and more consumer-friendly than they used to be, but the trade is still your data for a free service. You keep ownership of what you post, but you grant Meta a broad worldwide license to use it, and Meta can put your name and profile picture next to ads without paying you. Meta promises 30 days notice before changing the terms and lets consumers sue in their home country under local law, with no forced arbitration. The weakest spots are the sweeping liability disclaimer, which says Meta owes you nothing even for lost data, and the broad rights Meta keeps to use and share your personal information across its companies and around the world.

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Pipedrive

59
Medium RiskTerms of Service

Pipedrive's Terms & Conditions present a mixed risk profile typical of B2B SaaS. The service clearly defines its scope and acceptance mechanisms, with reasonable user account protections and data privacy safeguards referenced in external addenda. However, the agreement contains several significant consumer-unfavorable provisions: mandatory pre-dispute arbitration combined with class action waivers limits consumer access to justice, liability caps exclude data loss entirely, and no refunds are offered even for prepaid services. The broad indemnification from users and sweeping modification rights further favor the company. Overall, this is a competent corporate agreement that allocates most risk to users while preserving company flexibility.

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AWS

60
Medium RiskTerms of Service

The AWS Service Terms are the per-service rulebook layered on top of the main AWS Customer Agreement, and they are written for businesses rather than everyday consumers. The good news is that you keep ownership of your data and of anything you generate with AWS AI services, AWS promises not to use your content to compete with you, and AWS actually agrees to defend you if its own generative AI output triggers an intellectual property claim. The bad news is that AWS uses your content to train and improve its services by default across many products, and turning that off requires you to find and configure an opt-out policy yourself. Money commitments are unforgiving: reserved capacity, savings plans, and capacity blocks are noncancellable and nonrefundable even if you leave, and fees keep running when messages fail to deliver for reasons outside AWS control. AWS also carves out whole categories of liability, including codec patent claims, DNS record disclosure, and emergency calling failures, and reserves the right to change or discontinue many features at any time without notice.

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Bluesky

60
Medium RiskTerms of Service

Bluesky's Terms of Service show a mixed risk profile typical of decentralized social platforms. Strengths include transparent user content ownership with limited licensing, reasonable acceptance terms, and clear eligibility requirements. Significant weaknesses emerge in dispute resolution (mandatory arbitration with class waiver, though mitigated by local venue and carve-outs), low liability caps ($100), broadly-scoped indemnification triggered by mere service use, and weak modification procedures. The document appropriately acknowledges AT Protocol's decentralized nature and includes regional carve-outs for Brazil and EU mandatory law. Overall, protections favor the platform over individual users.

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Cursor

60
Medium RiskTerms of Service

The Cursor Terms of Service offer strong protections for user-generated content and AI training consent, but contain several consumer-unfriendly provisions regarding account termination, contract modifications, and dispute resolution. Mandatory binding arbitration with class action waivers significantly limits legal recourse, while immediate-effect term changes and a $100 liability cap further tilt the balance toward the company.

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Netflix

60
Medium RiskTerms of Service

This document is a Community Guidelines supplement rather than a comprehensive Terms of Use agreement, focusing primarily on acceptable user conduct and moderation procedures. While it includes basic appeal mechanisms and human review for account actions, it lacks substantive provisions on data privacy, payments, liability, and dispute resolution, which are deferred to separate policies.

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Scalable Capital

60
Medium RiskTerms of Service

Scalable Capital's Terms of Use are incomplete or truncated, covering only general disclaimers about content use, external links, and service access. The document critically omits privacy and data protection terms, account management policies, payment conditions, and detailed service liability limitations, which are essential for a regulated German financial institution. Where present, terms heavily favor the company, including broad content disclaimers with no error warranties, unilateral service suspension rights without notice, vague modification clauses permitting changes at any time, and exclusive Munich jurisdiction. The English version is marked as indicative with German as authoritative. The document appears to be a landing page rather than comprehensive terms; consumers must obtain the full terms and privacy policy for complete legal protection.

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Telegram

60
Medium RiskTerms of Service

Telegram's Terms & Conditions are notably user-friendly in some areas (no mandatory arbitration, 30-day notice for changes, easy cancellation) but weak in others (vague account termination, no appeal process, broad liability disclaimers, privacy practices deferred). The company explicitly reserves the right to ban users for policy violations without detailed notice or recourse. Overall, Telegram prioritizes speed and simplicity over detailed consumer protections, with material legal terms relegated to separate documents or left unaddressed.

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YouTube

61
Medium RiskTerms of Service

This Terms of Service document provides a generally balanced framework for consumer use, featuring clear age requirements, explicit account termination appeals, and preserved court access without mandatory arbitration. However, significant gaps exist regarding consumer payment terms, data privacy specifics are deferred to separate policies, and broad indemnification and intellectual property licensing clauses tilt risk toward the platform.

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X (Twitter)

62
Medium RiskPrivacy Policy

This document is strictly a Privacy Policy rather than a comprehensive Terms of Service, resulting in several critical consumer-protection categories being entirely absent. While it demonstrates strong regulatory compliance frameworks (GDPR, CCPA, DPF) and provides basic data controls, it relies on overly broad data collection for AI training, lacks transparent account termination procedures, and omits essential billing and liability safeguards. Consumers should consult the separate Terms of Service for complete contractual rights and risks.

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Supabase

63
Medium RiskTerms of Service

Supabase's Terms & Conditions demonstrate strong data ownership and IP protections, including explicit safeguards against using customer data to train AI models. However, the agreement imposes asymmetric risk through mandatory arbitration with class-action waivers, broad customer indemnification for negligence, strict non-refundable payment terms, and unilateral modification rights. The 30-day arbitration opt-out and small claims carve-out provide partial mitigation, and venue allocation by geography (Asia, Europe, US) is reasonable. The service is oriented toward developers, and technical provisions favor fair use, but small businesses and individuals face significant exposure.

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Cash App

64
Medium RiskPrivacy Policy

This document is a comprehensive Privacy Notice rather than a full Terms of Service, focusing heavily on data collection, usage, and consumer rights. While it offers strong statutory compliance features like opt-outs and data portability, it relies on browsewrap consent, permits indefinite post-closure data retention, and contains broad clauses for AI training and third-party advertising sharing.

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Grammarly

64
Medium RiskTerms of Service

Grammarly’s Terms of Service demonstrate strong transparency in billing, modification notices, and explicit clickwrap acceptance, offering consumers reasonable control over accounts and subscriptions. However, significant consumer risks remain in dispute resolution, where mandatory individual arbitration and class-action waivers restrict access to courts, alongside a perpetual license grant for user content and a strict no-refund policy. The absence of an indemnification clause leaves third-party claim allocation undefined.

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JetBrains

64
Medium RiskTerms of Service

JetBrains' User Agreement is a moderate-risk document with strong consumer-friendly practices on data ownership and dispute resolution, offset by aggressive liability limitations, deferred payment terms, and continued-use acceptance for modifications. The free/freemium model is transparent, but paid subscription terms are external, limiting assessment. Exclusive Czech venue is problematic for global users, though savings clause for mandatory consumer laws provides some protection.

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Steam

64
Medium RiskTerms of Service

The Steam Subscriber Agreement provides a structured framework for account management, licensing, and dispute resolution, largely preserving court access while deferring detailed privacy and indemnification provisions to external policies. While it offers clear age restrictions and statutory carve-outs for certain jurisdictions, it contains aggressive unilateral termination rights, broad intellectual property licenses, and restrictive refund policies that warrant consumer caution.

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Xbox Live

64
Medium RiskTerms of Service

This Microsoft Services Agreement governing Xbox Live offers moderate consumer protections with clear account closure options and data export features, but relies heavily on broad limitation of liability and mandatory arbitration clauses that restrict judicial recourse. While users retain content ownership and benefit from straightforward online cancellation, strict refund policies and unilateral modification rights tilt the balance toward the platform. Overall, the document presents medium risk across most categories, with critical vulnerabilities concentrated in dispute resolution and account termination fairness.

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Clue

65
Medium RiskTerms of Service

Clue's Terms present a reasonable framework for a reproductive health tracking app, with transparent pricing and clear medical disclaimers. However, the contract exhibits significant imbalance in account termination rights (company can terminate without notice at its sole discretion), vague authority to modify non-material terms silently, and inconvenient exclusive venue in Berlin for non-German users. Positive elements include the absence of indemnification clauses, preservation of mandatory legal rights, and clear auto-renewal disclosures. Data practices reference a separate privacy policy and comply with German law. Overall, the app is safer than many platforms but includes several provisions that favor the operator.

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Contentful

66
Medium RiskTerms of Service

Contentful's Terms of Service are unusually balanced for a software subscription contract, but the money terms are strict. You keep full ownership of everything you put into the platform, and Contentful only gets a revocable license to use your content in order to run the service for you. Liability caps run in both directions and carve out gross negligence, willful misconduct, personal injury and death, and Contentful indemnifies you against intellectual property claims rather than only demanding indemnity from you. There is no forced arbitration and no class action waiver, so courts stay open, though the venue is Delaware or England and Wales depending on where you are. The weak spots are payment and change control: fees are non-refundable and never prorated, the price list can be updated at Contentful's discretion, and the agreement itself can be revised at any time with the new version simply taking effect on the posted date while your continued use counts as acceptance.

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Freenet

66
Medium RiskTerms of Service

This is freenet's German data protection notice, not a full terms and conditions contract, so it tells you a lot about how your data is used and almost nothing about your contract rights. On privacy it is detailed and disciplined: it names a data protection officer, cites a legal basis for every use, keeps server log data separate, deletes your connection IP address after seven days, and lets you withdraw any consent at any time free of charge. The trade off is a very large advertising and profiling operation, run through the IAB consent framework, which can build personalised advertising profiles, link your devices to your household, use precise location, and combine online with offline data, all subject to your consent. Freenet also sends your contract and payment behaviour to credit agencies including SCHUFA, which score you and keep the data for about three years, and it can refuse your application automatically, though you can demand a human review. If you buy from freenet online you get the standard German 14 day right to cancel with a full refund, but you pay return postage on goods worth under 40 EUR.

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OpenAI

66
Medium RiskTerms of Service

This is a B2B-focused Services Agreement that explicitly excludes general consumers, which inherently limits direct consumer exposure but shifts bargaining power heavily toward OpenAI in operational clauses. While intellectual property, liability limitations, and modification notice periods are well-drafted and consumer-friendly in principle, mandatory arbitration, strict non-refundable payment terms, and abrupt suspension rights significantly reduce overall consumer safety.

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Dropbox

67
Medium RiskTerms of Service

Dropbox's Terms are clearer and friendlier than most cloud services. Your files stay yours, Dropbox only takes the limited permissions it needs to run the service, and it promises advance notice plus a chance to export your files before most terminations. The weak spots are money and legal recourse. Refunds are only given when the law forces them, liability is capped at just 20 dollars or what you paid, and US users are locked into individual arbitration with a class action ban unless they opt out within 30 days of signing up.

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Google Cloud Platform

67
Medium RiskTerms of Service

This is the contract that governs businesses using Google Cloud, Google Workspace, and related services. It is clearer and more balanced than most tech agreements: you keep full ownership of your data and applications, Google promises to process your data only under its data processing addendum, and both sides indemnify each other. The weak spots are money and change control. Google can change prices for core cloud services at any time, your payment obligation is called non-cancellable, billing refunds come only as service credits, and Google can update the agreement by posting changes online, with your continued use counting as acceptance. Disputes go to real courts in Santa Clara County, California under California law, with no forced arbitration and no class action waiver.

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Personio

67
Medium RiskTerms of Service

Personio sells HR software to companies, so these are business terms rather than consumer terms, and they are written in the careful German style that leaves most of your statutory rights intact. Dispute handling is one of the better parts: no arbitration, no class action waiver, German courts stay open, and changes to the terms come with four weeks of email notice plus a real right to object that keeps you on the old version. The weak spots are money and data reuse. An annual plan renews automatically unless you cancel a full 90 days ahead, refunds and pro rata credits are ruled out almost everywhere, your user count can only go up during the term, and Personio claims all rights in anonymised versions of your data for any purpose it likes, including marketing.

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at.bahn.de

68
Medium RiskTerms of Service

This document is a comprehensive GDPR-compliant privacy policy rather than a full Terms of Service agreement. While it excels in data transparency, user rights, and security commitments, it omits critical consumer protections regarding account management, payment terms, liability, and dispute resolution that would typically reside in a separate contract.

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Adjust

70
Medium RiskTerms of Service

This is the business contract you sign to use Adjust's mobile advertising analytics, and it is written by a German company under German law. On data protection it is genuinely strong: you keep full ownership of your data, there is a complete GDPR processing agreement with a named sub-processor list, breach notification, and security measures. The money terms are the weak spot: the contract renews itself for 12 months at a time, the price automatically rises 10% at every renewal, you pay the whole term up front whether you use the service or not, and you must give 45 days notice before renewal to get out. The dispute clause is one-sided: you must take any dispute to private arbitration in Berlin, while Adjust keeps the option of going to court. Term changes are handled well, with 30 days advance notice and a right to object.

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Mastodon

70
Medium RiskTerms of Service

Mastodon's terms for mastodon.social are unusually consumer friendly in several places. You keep full ownership of anything you post, the license you grant is narrow and ends when you delete your content, and the liability and dispute clauses closely follow protective German consumer law rather than trying to waive your rights. You can leave at any time with no notice, and if the company changes the terms you get at least 30 days warning plus an explanation and the right to close your account instead. The main gaps are what this document does not say. It never explains how or why the company itself might suspend or terminate your account, and it defers almost all privacy detail to a separate privacy policy that was not reviewed here. If you live outside the EU or EEA, note that disputes default to German courts and German law, though your home country's mandatory consumer protections are still preserved.

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Meta (Facebook)

71
Medium RiskTerms of Service

This Terms of Service document demonstrates strong consumer protections in dispute resolution, term modifications, and data privacy disclosures, while maintaining standard industry practices for account management and intellectual property licensing. The absence of explicit indemnification and payment/subcription mechanics in this extract slightly reduces overall confidence, but the core framework is notably balanced and legally compliant.

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Fastly

72
Medium RiskTerms of Service

Fastly's terms are a business subscription contract, and they are unusually balanced for the industry. Liability caps, the consequential damages exclusion, and the indemnity obligations all run both ways, and Fastly cannot rewrite the contract on its own because changes require a signed writing from both sides. You keep full ownership of your data, Fastly promises not to sell or disclose it, and prior versions of the terms are publicly archived. The weak spots are Free Accounts, which Fastly can shut off at any time for no reason with your data permanently lost and with all liability disclaimed, and paid commitments, which are non-cancelable, non-refundable, and auto-renew unless you give one month's notice. Disputes go to court in San Francisco under California law, with no arbitration clause and no class action waiver.

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RTL+

72
Medium RiskTerms of Service

RTL+ is a paid German streaming service, and these terms read like a conventional, reasonably fair German consumer contract rather than an aggressive one. The payment section is the strongest part: you get a one-month minimum term, cancellation at any time with one month's notice directly in your account, the statutory 14-day withdrawal right spelled out in full, and at least four weeks' warning plus a right to object before any price increase. Liability follows the standard German statutory pattern, there is no arbitration clause, no class-action waiver and no user indemnity, so your access to the courts is intact. The weak points are that this document says almost nothing about what happens to your personal data even though it describes personalised recommendations, automatic customer-magazine emails and household verification checks, and that RTL states outright it will not take part in consumer arbitration board proceedings. If you breach the rules and get blocked, any money you already paid is forfeited unless you can prove the damage was lower.

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tagm.tchibo.de

72
Medium RiskTerms of Service

This document is a privacy policy for Exactag GmbH, a third-party analytics and advertising tracking service deployed across numerous European retail and media websites. It provides strong GDPR-compliant transparency regarding data collection purposes, legal bases, and retention periods, but lacks traditional terms of service elements like account management, liability limitations, or dispute resolution clauses. Consumers should review the linked consent banners on individual client sites to exercise granular control over their tracking preferences.

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Signal

73
Medium RiskTerms of Service

Signal offers strong privacy protection with end-to-end encryption for messages and calls, no data monetization, and minimal data collection. However, the terms allow broad account termination without notice and permit terms changes through continued-use acceptance without advance email notification. For a free privacy-focused messaging service, the liability disclaimers and venue limitations are typical, but consumers should understand that their accounts can be terminated at Signal's sole discretion and that they cannot easily exercise control over terms changes.

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Atlassian

74
Medium RiskTerms of Service

Atlassian's Customer Agreement is one of the more balanced software agreements you will find, largely because it is written for business customers. You keep full ownership of your data, Atlassian promises a real security program, and unusually, Atlassian indemnifies you for IP claims while never asking you to indemnify Atlassian. Liability is capped for both sides at 12 months of fees, with a higher cap of up to US$5,000,000 for data breaches caused by Atlassian's security failures. Watch the money terms: subscriptions auto-renew at whatever Atlassian charges at that time, your card on file can be billed for renewals and overages, and outside the 30 day return window fees are non-refundable if you simply choose to leave. Disputes go to courts in California or Ireland with no forced arbitration, but that venue can be far away and expensive for small customers.

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Google

74
Medium RiskTerms of Service

This Terms of Service demonstrates strong consumer protections across most categories, featuring clear account termination appeals, robust liability carve-outs for gross negligence and willful misconduct, and localized dispute resolution overrides. However, agreement is formed via implicit browsewrap consent, and the broad intellectual property license permits extensive platform use of user content. Payment and subscription mechanics are entirely absent from this document.

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Revolut

74
Medium RiskTerms of Service

Revolut's Personal Terms are unusually readable for a financial agreement, with plain English question headings and a clear explanation of what an e-money account is and how your money is safeguarded. You get strong protections that most consumer contracts never offer: two months' notice before the terms change or before your account is closed for ordinary reasons, statutory refund rights for unauthorised and unexpected payments, scam reimbursement, and free access to the Financial Ombudsman Service if a complaint goes wrong. There is no forced arbitration, no class action waiver, and no grab at content you create. The weaker areas are liability and money control: Revolut disclaims responsibility for losses from currency exchanges, refused or delayed payments, and payments you send to the wrong person, limits card failures to simply replacing the card, and can take money you owe from any of your accounts at any time without notice. Your money is also not covered by the Financial Services Compensation Scheme, and a closed account holding a small balance can be eaten by fees.

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Monzo

76
Low RiskTerms of Service

Monzo's current account terms are written in unusually plain English and are fairer to you than most consumer contracts. You get strong protections: FSCS deposit insurance, refunds for unauthorised payments and many fraud cases, a free route to the Financial Ombudsman, and no arbitration clause or class action waiver. Monzo can change the terms and its fees, and silence counts as accepting changes, but it must give 2 months notice for regulated services and will close your account fee-free if you refuse. Watch two things: Monzo can take money you owe it directly from your account, Pots and savings, and detailed data practices live in a separate privacy notice that you accept by using the account.

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Otto Group

76
Low RiskTerms of Service

These are the sale terms for otto.de, a German marketplace where Otto and third-party sellers sell to adult consumers. They are unusually consumer-friendly: you get the legal 14-day cancellation right with a full refund including standard delivery costs, plus a voluntary 30-day return window, and the seller pays return shipping. There are no liability disclaimers, no indemnification demands, and no forced arbitration, and your statutory warranty rights are expressly preserved. German law applies, but if you live in another country your mandatory local protections still apply. The main gaps are that Otto refuses to participate in consumer arbitration boards, your order data is shared with OTTO Payments for identity and credit checks, and account, privacy, and payment details live in separate documents you have to read on their own.

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iCloud

77
Low RiskTerms of Service

The iCloud Terms of Service are generally consumer-friendly, featuring explicit clickwrap acceptance, robust modification notice periods with refund rights, and strong liability carve-outs for gross negligence and personal injury. However, the broad indemnification clause and exclusive Santa Clara venue for US consumers present notable risks that warrant attention.

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Joyn

77
Low RiskTerms of Service

Joyn's German terms are noticeably more consumer-friendly than the typical streaming contract, mostly because German and EU consumer law forces them to be. You get six weeks of advance written notice before any change to the terms or the price, a right to cancel if the price goes up, and material changes only take effect if you actually agree to them. Liability is handled the fair German way, meaning Joyn cannot sign away responsibility for injury, gross negligence or its own guarantees, and the clause that makes you cover Joyn's costs only bites if you were actually at fault. The weak points are elsewhere: registration demands your date of birth and gender, your viewing habits feed personalised advertising and recommendations with the detail pushed off to a separate privacy policy, your account is deleted at the end with no export offered, and if you bought Joyn through an app store or a telecom bundle, that third party's terms override these on billing, cancellation and refunds. You also lose your 14 day withdrawal right as soon as you start watching.

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Steam (Valve)

80
Low RiskPrivacy Policy

This document is a comprehensive Privacy Policy that excels in data protection, offering robust GDPR/CCPA compliance, explicit user rights, and clear retention/deletion protocols. However, it defers broader contractual terms—including intellectual property, liability limits, payment mechanics, and general dispute resolution—to the separate Steam Subscriber Agreement, leaving several consumer-protection categories unaddressed within this text.

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Hulu

84
Low RiskPrivacy Policy

This document is a comprehensive privacy policy rather than a traditional Terms of Service agreement, which explains the absence of several standard contractual clauses. While it excels in data privacy transparency and user controls, consumers should consult the company’s separate Terms of Use for account governance, payment mechanics, liability limits, and dispute resolution.

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PlayStation Network

85
Low RiskTerms of Service

This document is a narrowly scoped cancellation and refund policy rather than a comprehensive Terms of Service. While it excels in transparency around payment cancellations, subscription roll-ups, and digital refund windows, it omits critical consumer protections regarding account termination, data privacy, liability limits, and dispute resolution.

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Yahoo

85
Low RiskPrivacy Policy

This document is a California-specific privacy rights notice focused on CCPA/CPRA compliance rather than a comprehensive Terms and Conditions agreement. While the data privacy section is robust and consumer-friendly, eight of the nine evaluated categories are entirely absent, as the text does not address account management, intellectual property, payments, liability, indemnification, modification procedures, or dispute resolution.

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Anthropic

88
Low RiskPrivacy Policy

This document is a supplemental privacy policy focused exclusively on consumer health data, providing strong transparency and granular user controls over sensitive information. However, it omits nearly all standard contractual provisions such as account management, payments, liability limits, and dispute resolution, which are deferred to Anthropic’s main Privacy Policy and Terms of Service.

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Ex-TerCo provides automated analysis of legal documents for informational purposes. This is not legal advice. Terms can change at any time.

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