This is one of the broadest liability exclusions in consumer technology. Uber disclaims responsibility for personal injury, death and property damage arising from any use of the service, and expressly says this applies regardless of Uber's own negligence, including its sole negligence. It also places the entire risk of using the platform on you, releases itself from all known and unknown losses in any dispute involving a third party, and reserves the right to reduce or cancel its insurance at any time without telling you. A savings clause preserving non-waivable consumer rights is the only meaningful counterweight.
The indemnity is one way, uncapped and triggered by your simple use of the service, with no requirement that you did anything wrong. It covers any and all claims, damages and attorney fees with no reasonableness limit, and extends to Uber's affiliates, officers, directors, employees and agents. Worst of all, one trigger is Uber's own use of your content, meaning you can be asked to pay for consequences of Uber's conduct rather than your own. Paired with the near total liability exclusion in the same section, this leaves you carrying all of the risk and holding almost no remedy.
Uber reserves the right to terminate your account immediately, at any time, for any reason, in its sole discretion, with no notice, no stated reason, no cure period and no appeal process anywhere in the document. It then disclaims any liability for the loss of access that follows. The registration rules themselves are clear and reasonable, but there is no mention of data export, account recovery or a way to challenge a wrongful ban.
Uber can rewrite these terms at any time and the changes take effect the instant they are posted, with the duty to check placed on you and your continued use treated as agreement. The notice section repeats this, confirming that posting alone is the notice. Most seriously, the arbitration terms are written to reach claims that arose or were asserted before the current version took effect, which is exactly the retroactive pattern regulators and courts have criticized. Uber can also assign the agreement to an acquirer or successor without your consent while you cannot assign at all.
Charges are final and non-refundable by default, and any refund is entirely at Uber's and the provider's discretion. You have only 30 days to raise a billing problem before you waive your right to dispute the amount at all. Uber can adjust prices at any time and makes you responsible for charges even when you were unaware of them or of how much they were, and cleaning and damage fees are set in Uber's sole discretion and are non-refundable. There are no subscription or auto-renewal terms in this document, so recurring billing is not covered here.
The detailed privacy commitments sit in a separate Privacy Notice, but the consents this document extracts are broad and hard to refuse. You authorize your wireless carrier to hand over information about your account and device to Uber for the entire life of the relationship, you agree that calls and in-app chats may be monitored and recorded, you consent to sensor recording inside autonomous vehicles, and you accept data sharing with whoever pays for your ride as a condition of use. The document itself makes no promises about retention limits, security standards or breach notification, and the only opt-outs described are marketing message preferences.
This is a maximal arbitration stack. Every dispute goes to individual binding arbitration, including personal injury and death claims and claims that accrued before you accepted the terms, and it binds your guests, spouse, heirs and estate even though they never signed anything. There is no general opt-out from arbitration. Layered on top are a class, collective, mass and representative action waiver, a jury waiver, a mandatory 60 day informal conference you must personally attend before you can file, batching of mass claims into groups of 100, an offer of judgment rule that can make you pay Uber's costs if you turn down an offer and do worse, and a requirement that you disclose litigation funding and waive attorney client and work product privilege over related documents. The real credits are small claims access, a sexual assault and harassment carve-out, arbitration in your home county, and fee waivers for low income users.
The actual license you grant over your content lives in a separate User Generated Content Terms document that is only referenced here, so the most important terms are invisible in this agreement. What this document does say is one-sided: Uber owns everything in the platform, you get a revocable and non-transferable license, and audio and video recordings made inside autonomous vehicles are declared Uber property rather than your content, with your consent deemed given by riding. The indemnity section then makes you responsible for claims arising from Uber's own use of your content.
Uber puts a genuinely prominent all-caps warning at the very top telling you that you are giving up court and jury rights, which is better notice than most platforms provide. It also sets a clear 18+ age floor for accounts with a separate supervised path for teens aged 13 to 17. Against that, acceptance happens simply by accessing or using the service, the agreement pulls in at least ten other policy documents by reference, and it stretches to bind guests and other people who never agreed to anything.