This is the weakest part of the agreement. X can suspend or terminate your access to features you have already paid for at any time, for any or no reason, with no liability and no refund. Several of the listed grounds turn on nothing more than what X believes in its sole discretion, and the document sets out no notice period, no warning stage, no appeal route, and no way to export or preserve anything before access is cut. Prolonged inactivity and X deciding your account is no longer commercially viable are both listed as sufficient reasons.
Auto-renewal is disclosed prominently in capital letters, you can cancel at any time up to 24 hours before renewal, and EU and UK buyers are told about a 14-day withdrawal right, all of which is genuinely good practice. Against that, refunds are effectively abolished: every payment is final, nothing is refunded for partial periods, and nothing is refunded even when X modifies or discontinues the features you were paying for. Cancellation is also locked to whichever store or processor you first paid through, and the EU withdrawal right is undercut in the Creator Subscriptions section by a clause saying you waive that statutory right because the content starts immediately.
This document contains almost no intellectual property terms, because ownership of your posts is handled in the main X Terms of Service which is only referenced here. The one licence it does grant is for feedback you give on X Premium Labs features, and it is very broad: X and anyone it designates can copy, modify, sublicense, and commercially exploit that feedback forever, with no payment and no credit to you. Since the category is mostly not covered by this text, the score sits near the neutral middle and confidence is low.
X sells these services for money but disclaims every warranty about them, including that they will be secure, accurate, or available at all, and provides them purely as is. Total liability for everything is capped at whichever is greater of 100 dollars or the fees you paid in the last six months, and that cap extends to a long list of affiliated companies, partners, and licensors. The cap explicitly survives even if the stated remedy fails its essential purpose, and it covers unauthorized access to your content. The score is not lower only because there are real carve-outs for fraud, death, and personal injury, and the EU version adds further protections required by local law.
Privacy is handled almost entirely by pointing you to the separate X Privacy Policy, which this document does not reproduce. The privacy content that is actually here is narrow and one-directional: X can share your payment information with payment providers for a list of purposes, it collects transaction details such as when your subscription renews and which platform you bought on, and you grant permission for your account and personal information to go to tax authorities. There are no user controls, deletion rights, retention limits, or security commitments in this text, so it scores near the neutral middle with low confidence.
The terms-change rules are better than average: changes are stated not to be retroactive, X promises advance notice of material revisions by service notification or email, and price changes come with a right to reject by cancelling before they take effect. EU, EFTA, and UK users get more, including up to 30 days notice, a requirement that changes have a valid and reasonable basis, and a termination window after a price rise. The weaknesses are that outside the EU no minimum notice period is fixed, X alone decides what counts as material, continued use is treated as acceptance, and separately X may stop providing the services entirely with or without notice and owes you nothing for it.
There is no forced arbitration here, which is a real and unusual advantage for a US consumer service, and EU, EFTA, and UK users are routed to Irish courts under Irish law rather than Texas. Everything else leans hard against you. If you are outside the EU you must sue exclusively in Tarrant County, Texas, no matter where you live, while X reserves the right to sue you in your own country. You waive class actions, you must complete a 30-day informal process before filing anything, and your deadline to bring any claim is cut to two years, or just one year in the EU and UK version.
Acceptance is reasonably clear: you agree by paying or clicking a purchase button, and there is a real age gate of 18 or the age of majority, or parental consent. X also puts the dispute-resolution and class-waiver warnings in capital letters at the top and points you to the exact section, which is better than average. What pulls the score down is that merely using or accessing a paid feature also counts as agreement, and this document binds you to the entire X User Agreement, Privacy Policy, and Rules and Policies that live on other pages and are not reproduced here.