The liability cap is low ($100 or 12 months fees) and excludes consequential damages broadly. While standard for B2B, it significantly limits user recourse for service failures affecting critical business operations.
Jurisdiction is California, which is standard for SF-based companies. It allows either party to seek injunctive relief in any court, preserving some access to justice despite exclusive venue for other disputes.
The privacy section clearly distinguishes between controller and processor roles, which is favorable for B2B services, though it relies on an external DPA for granular data handling details.
The document defers significant IP and data processing obligations to a separate Data Processing Agreement, leaving the scope of user content licensing and ownership ambiguous within this text.
Customer bears responsibility for account security and user management; termination rights for Opaline are broad but lack explicit due process details.