The indemnity is one-sided, uncapped, and triggered by broad violations including mere data issues or policy breaches. It forces the customer to pay all attorney fees and grants Titan control over defense, with no reciprocal protection or fault carve-outs.
The provider reserves the right to suspend or terminate accounts immediately without notice, cure periods, or human review for broad violations. Upon termination, data deletion is left entirely to the provider's sole discretion with no guaranteed export window.
A 30-day full refund window is provided, which is favorable, but auto-renewal disclosures, cancellation procedures, and price-change notifications are absent or delegated to third-party partners.
Liability for data loss is completely excluded, and overall damages are capped at six months' fees with termination as the sole remedy. The clause lacks explicit carve-outs for gross negligence, willful misconduct, or statutory consumer rights.
The document acknowledges GDPR roles and references a separate Data Processing Addendum, but lacks direct commitments on data retention limits, breach notification timelines, or granular user controls within this text.
Unilateral changes are permitted upon notification, and customers may terminate if they disagree, but the clause lacks a defined advance notice period, version control, or explicit prospective-only application language.
Disputes must be resolved through mandatory binding arbitration in Singapore under SIAC rules, with exclusive jurisdiction clauses and each party bearing its own costs. This strips consumers of home-court access and local procedural protections.
Ownership is cleanly split: the platform retains rights to its software, while customers explicitly retain full ownership of their data. No perpetual or overly broad licensing claims are asserted over user content.
The agreement requires explicit affirmative consent via an online checkbox or “I agree” button, avoiding hidden browsewrap tactics. The scope is narrowly defined around the Titan SAAS subscription and clearly identifies the contracting parties.