Revolut keeps the liability that UK law will not let it shed, including for death or personal injury caused by its negligence and for fraud, and it commits to refunding unauthorised payments and payment errors on its side. But the document is dotted with disclaimers that push a lot of everyday risk back onto you. Revolut says it is not responsible for losses from currency exchanges, from payments returned in a different currency, from refusing or delaying a payment, or from paying the person you named even if you named the wrong one. Most striking is the card clause: if your card stops working for any reason, the only remedy stated is a replacement card, no matter what that failure cost you while abroad or at a checkout.
Closure rights are better than the industry norm. You can close your account at any time, and if Revolut closes your account for ordinary reasons it must give you two months' notice through the app. Immediate closure is limited to a written list of exceptional circumstances such as suspected fraud, serious or persistent breach that you failed to fix, or a court order, and you can still move your money out before it happens. Points come off for a vague reputation and goodwill trigger, for the fact that your transaction history disappears from the app unless you download it first, for a permanent ban on ever reopening a Personal Account, and for fees that can consume a small leftover balance.
Fee transparency is good: the terms promise that any fee is shown in the app before you make a payment, receiving money is free, and local payments in your base currency are free. Refund mechanics are genuinely strong because UK payment rules are written into the document, giving you an unconditional eight week refund on SEPA direct debits, an eight week refund route for unexpected card charges and merchant initiated payments, and thirteen months to report an error. The score is pulled down by a broad right of set off that lets Revolut take money you owe from any of your accounts at any time without notice, by fees that can consume a small closing balance, and by an administration fee on closed accounts. Paid plan pricing is not in this document at all, so subscription terms could not be fully assessed.
Privacy is handled almost entirely by reference to a separate Customer Privacy Notice, so this document itself gives you very little detail about what is collected, how long it is kept or who it is shared with. What it does say is reassuring in places: processing is tied to providing the services, your rights under data protection law are expressly preserved, open banking authorisation credentials are not stored, and you can change your privacy settings at any time. Against that, you are asked to acknowledge that other customers can see your name, profile picture and plan, that your data may go to fraud prevention agencies and debt collectors, and that Revolut may share your information with someone who claims a mistaken payment. The score sits in the middle band because the substantive privacy commitments live outside the text scored here.
This agreement makes no claim on anything you create. Revolut states that it owns the intellectual property in its own app, website, logo and card designs and asks you not to pass that off as your own or reverse engineer it, which is a narrow and standard position. Even though the app includes social features such as Revolut Messenger and profile pictures, there is no licence grant taking rights over your messages, photos or other content, which is a meaningful positive compared with most consumer platforms. The score is held below the top band only because the document is silent on who owns anything you upload, so your position rests on general law rather than a stated commitment.
The agreement opens by telling you exactly why it matters, who the parties are, and that Revolut Ltd is an FCA authorised e-money issuer with its firm reference number stated. Age rules are explicit, with 18 as the normal minimum and a separate written schedule for 16 to 17 year olds. Scope is defined clearly around the Personal Account and extends to other Revolut e-money accounts, which each carry their own additional terms you must accept separately. The main deduction is that several documents that form part of the legal agreement, including the Fees Page and other product terms, sit outside this text, so you cannot read the whole deal in one place.
There is no classic defend, indemnify and hold harmless clause here, and no long list of protected affiliates, officers and agents. Instead a single short section makes you responsible for losses Revolut suffers, but only where you have broken the terms, which is a fault based trigger rather than the much worse mere use of the service trigger. Revolut also promises to try to keep those losses to a minimum, limits legal costs to reasonable ones, and blocks double recovery. What keeps this out of the top band is that the exposure is uncapped, one way with nothing owed back to you, and expressly extends to Revolut's lost profits, which is aggressive for an individual consumer.
There is no forced arbitration, no class action waiver, no jury trial waiver and no shortened claim deadline, which removes the entire stack of provisions that usually destroys consumer recourse. Better still, the terms hand you a free and independent route to the Financial Ombudsman Service, with the address and phone numbers printed in the document, plus the option to complain to the Financial Conduct Authority about payment services. The complaints process itself is spelled out with what you need to provide. The deductions are that English law and the exclusive courts of England and Wales are imposed with no savings clause for the mandatory consumer protections of your own country, which matters if you live outside the UK, and that the six month window to escalate to the Ombudsman is easy to miss.
This is the strongest part of the agreement and sits well above the consumer internet norm. Revolut lists the specific reasons it may change the terms rather than reserving an open ended right, gives two months' notice through the app before any change takes effect, and lets you close your account before the change lands if you do not accept it. The document is dated, states separate effective dates for new and existing customers, and links to the previous version so you can compare. The only real weakness is that silence is treated as agreement, so if you miss the in app notice the new terms apply to you automatically.