The indemnity is one sided and very broad. You must defend and cover Uber, its affiliates, their officers, employees, lawyers, licensors, and even other users against every claim, loss, and legal fee arising from your breach, your infringement of anyone's rights, or simply your use of the app, not just misuse. Uber offers no reciprocal indemnity to you, and there is no cap or carve out.
Anything you post is treated as non-confidential, and you give Uber a worldwide royalty free right to use, reproduce, distribute, or disclose it to third parties with no attribution, no compensation, and no stated end date. Uber also claims sole ownership of any feedback, ideas, or suggestions you send. Uber can block or erase your content at its sole discretion. The license is at least non-exclusive and limited by applicable law.
There is no subscription trap here, but pricing power sits entirely with Uber. It can set, remove, or revise charges at any time, actual charges may differ from the upfront estimate, and it is your responsibility to check the latest fees. Cancellation fees are governed by an external policy Uber can amend at will, Uber may charge your backup payment method automatically, and no refund process is described in this document.
Uber can refuse you service at any time without giving a reason, and can terminate your account immediately whenever it decides you are using the service improperly, with no duty to warn you first. There is no appeal process, no cure period, and no data export promise anywhere in the document. You can at least close your own account at any time.
Uber disclaims responsibility for almost everything, including the actual rides, since it says drivers and transportation providers are solely responsible for their own conduct and you must complain to them. When Uber is liable, damages are capped at 2,000 US dollars total, and only 500 euros under the Rideshare Terms. The saving graces are real carve outs: the disclaimers do not apply to Uber's own defaults or tortious acts, and the caps fall away for willful conduct or gross negligence.
This document collects your phone number, credit card data, and continuous GPS location, and it shares that location with drivers and shares personal data with Lime for scooter rides. The real privacy detail is pushed out to a separate Privacy Notice that is only linked, so this document itself offers few concrete protections or user controls. Nothing here is unusually abusive, but nothing here grants you rights either.
Uber can amend or replace any of the terms, or change, suspend, or stop the service entirely, at its own discretion at any time, with notice satisfied by a website post or an email. Supplemental terms are deemed accepted just by continuing to use the service. The one guardrail is that modifications must follow Article 548-4 of the Japanese Civil Code, which requires changes to standard terms to be reasonable, but the document gives you no opt out other than quitting.
You are deemed to have agreed simply by using the app or services, which is a classic browsewrap style acceptance rather than a clear I agree step. The terms are otherwise reasonably readable, use plain question style headings, state a clear age requirement, and define which of the three agreements covers which service. However, extra documents like the Travel Agent Contract and supplemental terms are pulled in by reference and accepted through continued use.
Disputes are governed by Japanese law and go to the Tokyo District Court, a real public court. There is no forced arbitration, no class action waiver, and no jury trial waiver anywhere in the document, which puts these terms well ahead of Uber's US agreement. The downside is exclusive venue in Tokyo, which is inconvenient if you live far from Tokyo or outside Japan, and there is no small claims carve out or fee shifting protection.