This is a near-total liability shield. The entire risk of using the site sits with you, Avis disclaims all liability including for its own negligence, excludes damages for personal or bodily injury and emotional distress, and if a court strikes the exclusion, liability is capped at 100 dollars. Attempting to exclude personal injury damages and negligence is a critical red flag under consumer protection standards, even with the standard state-law savings language.
You must indemnify, defend, and hold harmless Avis plus a long list of related parties for all losses and attorneys' fees resulting from any violation of the terms, with no cap and no reciprocal promise from Avis to you. You are also made fully responsible for anyone you share your login with. The trigger is at least limited to your violations of the terms rather than any use of the site.
The privacy section is short but contains an aggressive session recording clause, using the site counts as consent to technologies that record your mouse movements and the information you type. Payment and contact details are shared with a payment processor. All substantive rights and retention rules are pushed to a separate Privacy Notice, so this document gives you consent obligations without matching protections.
Avis can change the terms at any time in its sole discretion, and notice can be nothing more than updating the effective date and posting the new version, with email notice only at Avis's option. Continued use counts as acceptance, and Avis can also modify or kill the website itself for any reason without notice. The one bright spot is that material changes to the arbitration clause do not apply to disputes you have already noticed in writing.
The terms impose binding individual arbitration, a jury trial waiver, and a class action ban for all website disputes, and even the question of what is arbitrable goes to the arbitrator. Those are serious limits on your legal recourse. Real mitigations exist though, small claims court remains available, personal injury and vehicle damage claims are exempt, arbitration takes place in your home county, and Avis helps with fees on claims under 10,000 dollars, which lifts this out of the critical range.
The site has no real user content features, but any feedback you send becomes Avis property outright, an irrevocable assignment of all rights including a waiver of your moral rights, with no compensation. Your license to use site content is narrow, personal and non-commercial only. This is a full ownership grab on feedback rather than the standard license approach.
Avis can limit, suspend, or cancel your account at any time, for any reason, without notice and without liability to you. There is no appeal process and no data export provision. You can cancel your own account anytime, and suspensions for suspected breaches can end if the breach is cured, which softens the picture slightly.
You are bound simply by using the website, a browsewrap-style acceptance with no click-through agreement. The terms also pull in a Privacy Notice, posted Website Rules, and any Supplemental Terms that can override this document. Avis does flag the arbitration clause prominently in capital letters at the top, which is better than hiding it.