There is a genuine 30 day money-back window on an initial order and refunds of unused prepaid fees when you terminate for Atlassian's breach, which is better than most. The weak spots are that subscriptions auto-renew at Atlassian's then current rates, meaning the price can rise at renewal without a stated advance price notice, the card you used once can be billed for renewals, overages and unpaid fees, and outside those specific cases all fees are non-refundable, including when you leave early by choice.
Acceptance is a clear clickwrap at the time of ordering, but the same sentence also binds you merely by downloading, using or accessing the Products, which is a browsewrap style fallback. The agreement pulls in several external documents (Policies, Product-Specific Terms, DPA) by reference, so the full deal is larger than this page. Scope, definitions and a 16+ age floor are clearly stated, and accepting with a work email is deemed to bind your employer.
There is no forced arbitration, no class action waiver and no jury trial waiver, so ordinary court access is preserved, which is a significant plus. The trade-off is exclusive venue: Irish law and Irish courts for customers in Europe, the Middle East and Africa, and California law with San Francisco courts for everyone else, which can be distant and costly for small customers in, say, Asia, Australia or Latin America. There is no small claims carve-out and no savings clause preserving mandatory local protections.
The liability scheme is mutual and structured, which beats the one-sided total disclaimers common in consumer terms: both parties waive indirect damages and cap liability at 12 months of fees, and data breaches caused by Atlassian's security failures get a raised cap of two times fees or US$5,000,000. On the other side, everything beyond narrow performance warranties is provided AS IS, the caps survive even if remedies fail of their essential purpose, and free or beta products carry a token US$100 liability limit.
Suspension and termination rights are unusually restrained. Atlassian commits to giving you a chance to fix problems before removing data or suspending access when practicable, non-payment suspension requires at least 10 days' written notice, and termination for cause requires a 30 day cure period. Data retrieval before shutdown is documented and data is deleted after termination, though your account exit rights depend on the referenced Documentation.
For paid subscriptions this is a strong modification clause: changes generally take effect only at your next order or renewal, and mid-term changes are allowed only for legal compliance or product updates, with a right to terminate and receive a pro-rated refund if you object. Atlassian aims to post changes 30 days ahead, though the default channel is posting on its website with email notice only if you subscribe, and free subscriptions can have changes imposed mid-term.
The agreement commits Atlassian to a real security program with independent third-party audits, incorporates a Data Processing Addendum, provides for data retrieval and post-termination deletion, and even sets an elevated liability cap for data breaches caused by Atlassian's security failures. The substantive detail of what is collected and how it is processed sits in the DPA and Privacy Policy, which are outside this document, so this score reflects the strong framework rather than the full picture.
You keep all intellectual property rights in your data and materials, and Atlassian claims no license beyond the processing purposes set out in the DPA. The main give-aways are standard ones: feedback can be used without restriction or payment, and Atlassian may name you as a customer in marketing until you object. The benchmarking clause imposes odd reciprocal disclosure conditions if you publish product comparisons.
This agreement contains no customer indemnification of Atlassian at all, which is rare and strongly in your favor. Instead, Atlassian indemnifies you: it must defend you against third-party claims that the products infringe intellectual property rights and pay resulting damages and reasonable attorneys' fees, with standard notice, control and mitigation mechanics. The exclusions (your modifications, combinations with third-party products, unsupported releases) are conventional.