Discord requires users to indemnify the company and its officers, directors, employees, and agents from any claims, damages, liabilities, and costs (including attorney fees) related to the user's access/use of services, content, T&C violations, or negligence/willful misconduct. This is a one-way obligation (only users indemnify Discord, not vice versa), with no cap and no explicit carve-out for Discord's own negligence. The trigger language is broad and potentially encompasses claims where the user bears minimal fault.
The Terms of Service defer substantive data privacy obligations to a separate Privacy Policy and Community Guidelines, which is industry standard. The T&C itself provides minimal privacy-specific terms beyond referencing these external policies. Users should consult the Privacy Policy for details on data collection, use, sharing, retention, and deletion rights. The T&C does acknowledge user responsibility for mobile data charges and references safety features for minors.
Discord includes standard but aggressive liability disclaimers. Services are provided 'AS IS' with no warranty of quality, accuracy, or fitness for purpose. Discord limits its liability to the greater of either (A) the amount you paid in the 3 months before claiming or (B) $100 USD. All consequential and indirect damages are excluded. While Discord acknowledges that some jurisdictions prohibit such limitations, the disclaimers are broad and favor the company significantly.
This is the most restrictive category for consumer protection. Discord requires US and Canadian users to resolve all disputes through mandatory binding arbitration after a 60-day informal resolution attempt fails. Users waive their right to jury trial and class action. Arbitration is the sole forum except for small claims and IP-related disputes. The arbitration rules include batching provisions that can delay individual claims significantly. Users must opt out within 30 days of account creation to avoid arbitration. This framework heavily favors Discord and is typical of large tech platforms but severely limits consumer access to justice.
Account creation is straightforward with standard requirements (username, password, email, phone, birthday). Users can terminate accounts at any time. However, Discord reserves the right to suspend or terminate accounts with or without notice for broad reasons, and there is no guaranteed right to retrieve your data before account deletion. The appeal process exists but lacks sufficient detail about timelines and outcomes.
Discord's T&C states that basic functionality is free and refers users to separate Paid Services Terms and Monetization Terms for details about purchases, renewals, and cancellations. This modular approach is common for large platforms but means this T&C alone does not provide full transparency about auto-renewal, cancellation processes, refunds, or trial terms. Users must review the linked terms before making purchases.
Discord reserves the right to unilaterally modify the terms. For material changes affecting your use or legal rights, Discord promises 'reasonable advance notice,' but 'reasonableness' is undefined and Discord determines what is 'material.' Continued use after notice constitutes acceptance. For arbitration clause changes specifically, Discord provides 30 days' notice. This approach gives Discord broad flexibility while users have limited options (stop using the service or accept the change).
Discord clearly states that users retain ownership of their content while granting Discord a broad but non-exclusive license for platform operation and improvement. The license grants are clear and use plain language to define rights. However, the license is one-way (users only, no reciprocal protection), there are no attribution requirements, and Discord may delete user content at its sole discretion without compensation.
Discord clearly defines who is bound (13+ with parental consent), the scope of services (servers, channels, DMs, voice, video), and age requirements. Terms are written in plain language with concrete examples. The agreement incorporates multiple policies by reference, which is standard practice for complex services.