Slack

Key findings

• Access remains effective until Customer’s subscription expires or terminates, or access is terminated by Customer or us.
• Users must 'contact Customer' to terminate their account.
• Slake makes no representations to the user; responsibility lies solely with the Customer.
• "We may terminate the Contract with or without cause, and without notice to you."
• "Upon termination of the Contract, all rights and licenses granted to you will terminate immediately."
• Slack reserves the right to suspend and/or bar any developer from the Slack Marketplace at its sole discretion, without prior notice.

Evidence from the document

Recommendations

• Request data export from your employer before leaving the company.
• Understand that Slack will not assist with account deletion directly.

Key findings

• Grant of 'unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license' to all feedback/suggestions.
• No obligation or compensation for the user providing feedback.
• Slack retains ownership of APIs and Services.
• Slack may commercially exploit any Feedback provided by the user.
• Feedback is explicitly excluded from being considered User's Confidential Information.
• Marketing license: 'Customer grants SFDC the right to use Customer’s company name and logo as a reference for marketing or promotional purposes...'

Evidence from the document

Recommendations

• Avoid submitting sensitive proprietary ideas or confidential information as 'feedback'.
• Do not assume you retain rights to improvements suggested via feedback channels.

Key findings

• It is solely Customer’s responsibility to obtain rights/consents from the user.
• Slack makes no representations or warranties relating to the services provided on an 'as is' basis.
• No direct GDPR/CCPA rights granted to the end-user in this document.
• Platform claims right to use Customer Data to train models.
• Lacks specific details on data retention or deletion processes.
• References external Privacy Principles for opt-out instructions.

Evidence from the document

Recommendations

• Submit privacy requests directly to your employer's IT department.
• Review your employer's internal privacy policy for data handling details.

Key findings

• Document focuses on 'Authorized User' rights, not billing.
• Mentions 'Customer’s subscription' but does not detail cancellation/refund policies for the user.
• No payment fields or subscription management for the end-user.
• Billing governed by separate Contract/MSA.
• No payment or subscription terms in this document.
• Reference to Online Order: 'For an online order of Slack Services... the following applies in place of the SFDC Contracting Entity...'

Evidence from the document

Recommendations

• Direct billing inquiries to your employer's procurement team.
• Do not expect refund rights from Slack as an employee.

Key findings

• You have sole responsibility for adequate protection and backup of data... and will not make a claim against Slack for lost data, re-run time, inaccurate output, work delays or lost profits resulting from a Security Review.
• Maximum aggregate liability limited to $100.
• Exclusion of lost profits, indirect, special, incidental, consequential, cover or punitive damages.
• Services provided on an 'AS IS' and 'AS AVAILABLE' basis.
• Consumer laws do not apply.
• "IN NO EVENT WILL OUR OR THE SLACK EXTENDED FAMILY’S AGGREGATE LIABILITY... EXCEED US $100."

Evidence from the document

Recommendations

• Ensure robust backups and insurance coverage for potential losses during security reviews.

Key findings

• You agree to indemnify, defend and hold harmless Slack... from any and all claims... relating to your violation... or for Slack’s performance of a Security Review.
• "You will defend us... from and against any and all third party claims... arising from or related to (A) your use of the Slack APIs... (B) your infringement... or (C) your violation..."
• "no settlement may be entered into by you, without our express written consent... if: (i) the third party asserting the claim is a government agency..."
• Responsibility for Violations: 'You shall not be responsible for violations by customers or end users' (API context), but Customer is responsible for AI output.
• No explicit mutual indemnification clause visible.
• No explicit indemnification clause found.

Evidence from the document

Recommendations

• Negotiate this clause to exclude indemnification for Slack's negligence or misconduct.

Key findings

• We may change, add to or delete these Slack Marketplace Terms... in our sole discretion.
• If any change in unacceptable to you, then your only recourse is to remove your Application from the Slack Marketplace.
• Continued use after notification confirms agreement to changes.
• Users should 'contact Customer' if they disagree with updates.
• No specific notice period defined in this excerpt.
• No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted.

Evidence from the document

Recommendations

• Monitor communications closely and be prepared to migrate apps if terms change unfavorably.

Key findings

• Exclusive jurisdiction in Contract venue.
• Fee-shifting provision favors prevailing party (likely the company).
• Each party also hereby waives any right to jury trial in connection with any action or litigation...
• In any action or proceeding to enforce the rights under the Agreement, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.
• References 'the Contract' for entity definitions and commitments.
• Disputes related to Customer Data are the Customer's responsibility.

Evidence from the document

Recommendations

• Determine the 'Contract' venue before agreeing, as it dictates litigation costs.